P R O F E S S I O N A L S U M M A R Y
Operations and Process Excellence leader with 8+ years driving large-scale digital transformation, P&L accountability, and supply chain optimisation across e-commerce (Amazon India), B2B manufacturing (Ofbusiness - ₹200+ Cr P&L), and global apparel, home décor & footwear supply chain (Techno Design, PDS Group). Certified Lean Six Sigma Black Belt (LSSBB) with proven expertise in ERP/WMS/PLM-led digitisation, RCA/CAPA governance, cross-functional team leadership (35+ members), and As-Is → To-Be process redesign. Track record of reducing lifecycle times by 30%, improving on-time delivery by 40%, and driving 70% data visibility uplift through structured digital enablement. Equally effective in GCC/MNC transformation environments and high-growth startup operations.
E D U C A T I O N
Indian Institute of Management (IIM) KashipurMaster of Business Administration (MBA) — Operations & Marketing
AKGEC, GhaziabadBachelor of Technology — Electrical & Electronics Engineering
W O R K E X P E R I E N C E
Operations ManagerTechno Design GmbH — Part of PDS Limited
- PDS Limited is a £1B+ globally listed apparel sourcing and manufacturing conglomerate operating across 22+ countries. Techno Design is a key design and supply chain execution entity within the group.
- Established program governance frameworks for strategic digital initiatives by defining milestone reviews, stakeholder accountability, risk registers, and KPI-driven execution cadences, ensuring timely delivery and sustained business adoption.
- Driving deployment of an AI-powered vendor bidding and merchandise costing platform that leverages real-time market intelligence and historical costing to automate cost benchmarking across merchandising workflows.
- Re-engineered sourcing and manufacturing workflows by standardising SOPs, process controls, and operational handoffs across Compliance, Merchandising, and Logistics — improving process consistency, governance, and audit readiness across 3 cross-functional teams.
- Strengthened data governance by establishing live KPI dashboards and structured operational review cadences — onboarded 30+ stakeholders across 3 functions, eliminating manual reporting to CLT through real-time data visibility.
- Institutionalised a centralized Time & Action (T&A) governance framework, achieving 95%+ milestone adherence across sourcing, production, and dispatch while reducing delay escalations by 15%
- Designed and implemented an RCA/CAPA governance framework, reducing repeat customer claims by 20% through structured root cause analysis, preventive controls, and closed-loop corrective action management.
Senior Manager — Central OperationsOfbusiness
- Ofbusiness is a B2B raw materials and manufacturing platform. Held operational accountability for a ₹200+ Cr business across 7 apparel and textile manufacturing units (B2B export + domestic) — with end-to-end responsibility across sourcing, production, vendor management, and digital transformation.
- Held operational accountability for a ₹200+ Cr business across 7 manufacturing units — overseeing sourcing, production planning, inventory optimisation, vendor management, and cost optimisation with direct influence on P&L outcomes.
- Reduced product lifecycle by 30% and improved on-time delivery by 40% through value chain optimisation, capacity planning, and structured execution governance.
- Digitised operations via STITCH, ERP, and WMS across 5 units — achieving 98% process adherence and 70% increase in data visibility, eliminating spreadsheet-based tracking.
- Improved operational efficiency by 18% and reduced supply chain turnaround by 27% through inventory optimisation and vendor consolidation initiatives.
- Enhanced quality through Right First Time (RFT) practices — reduced manual defects by 6% and improved production consistency across manufacturing units.
- Improved on-time task closure by 60% by implementing structured governance frameworks, accountability mechanisms, and cross-functional execution reviews across sourcing (fabric, trims, sample), production, and logistics.
Product Compliance ManagerAmazon India
- Role within Amazon's GSRC / Compliance function — responsible for product classification governance, process automation, and team performance for a 25-member operations team.
- Led automation of manual product classification workflows for 25-member team — boosted process efficiency by 25% and reduced turnaround time by 30%, directly improving seller onboarding velocity.
- Drove 20% reduction in classification errors and 25% productivity gain through structured process automation, quality control frameworks, and team capability building.
- Implemented automated dashboard for NBD (New Business Development) assignments — reduced SLA breaches by 14% and delivered a 32% team performance uplift through RCA and CAPA initiatives.
- Eliminated workflow redundancies through data automation, enabling team to handle higher volumes without proportional headcount increase.
Category ManagerQuotemykaam LLP
- Streamlined vendor management across 28 vendors in 6+ cities — improved customer-vendor interaction efficiency by 100% and increased conversion rates from 23% to 60% within 2 months through process redesign and communication standardisation.
K E Y T R A N S F O R M A T I O N P R O
WMS & ERP rollout across 5 manufacturing units (Ofbusiness)
- achieved 98% process adherence and 70% data visibility uplift, eliminating manual tracking across sourcing-to-dispatch workflows.
PLM-driven digital enablement at Techno Design (PDS Group)
- improved lifecycle visibility by 30%+ and eliminated manual coordination inefficiencies across cross-functional sourcing and production teams.
Product classification automation programme at Amazon India
- digitised manual workflows for a 25-member team, cutting turnaround time by 30% and reducing errors by 20% through process automation and quality control.
Automated NBD assignment dashboard at Amazon India
- reduced SLA breaches by 14% and drove a 32% uplift in team performance through real-time RCA and CAPA visibility.
ERP + MES + WMS integration at Ofbusiness
- standardised data flows across 7 manufacturing units, enabling structured execution governance and on-time task closure improvement of 60%.
C O R E C O M P E T E N C I E S & T O O
Methodologies
Lean Six Sigma (LSSBB)DMAICValue Stream Mapping (VSM)RCA / CAPAKaizenBPRAs-Is To-Be Process RedesignOperating Model RedesignChange Management & Adoption
Digital & ERP
ERP (Axind, TPCS, BlueKactus)WMS (STITCH)MES (STITCH)PLMAutomated DashboardsPower BI (working knowledge)Advanced ExcelMS Project
Operations
P&L AccountabilitySupply Chain OptimisationVendor Performance ManagementTNA GovernanceSOP DesignKPI / OKR Framework DesignCross-Functional Program Governance
Domains
E-commerce & Marketplace OpsB2B ManufacturingApparel & Textile Supply ChainSourcing & MerchandisingProduct Compliance
Languages
EnglishFluent
HindiFluent
C E R T I F I C A T I O N S
Lean Six Sigma Black Belt (LSSBB)
Lean Six Sigma Green Belt (LSSGB)
Lean Six Sigma Yellow Belt (LSSYB)