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Summary
Highly motivated and customer-focused Help Desk Support professional with 2 years of experience providing technical assistance and resolving IT issues for end-users. Proficient in troubleshooting hardware/software, network connectivity, and user account management. Eager to leverage strong problem-solving skills and a commitment to service excellence to contribute to a dynamic technology environment.
Experience
Jun 2023Present
Help Desk TechnicianTechSolutions Inc.
San Jose, CAJan 2022May 2023
IT Support InternInnovate Systems Corp.
San Jose, CAProjects
Jan 2023Feb 2023
Secure Home Network Setup
Aug 2022Sep 2022
Automated Backup Solution
Education
Sep 2020May 2024
San Jose State UniversityBachelor of Science in Information Technology
San Jose, CASkills
TroubleshootingHardware/Software DiagnosticsRemote DesktopTicketing Systems (Jira, Zendesk, ServiceNow)Windows 10/11macOSBasic LinuxiOSAndroidTCP/IPDNSDHCP