Victor Nguyen | Information Technology Technician at TechSolutions Inc.

Summary

Highly motivated Information Technology Technician with 2 years of experience providing comprehensive technical support and network administration. Proven ability to troubleshoot complex hardware and software issues, manage user accounts, and maintain robust network infrastructure. Eager to leverage strong problem-solving skills and a commitment to efficient IT operations to contribute to a dynamic tech environment.

Experience

Information Technology TechnicianTechSolutions Inc.

San Jose, CAJun 2022Present

Resolved an average of 30+ technical support tickets daily, maintaining a 95% first-contact resolution rate for desktop and network issues.
Reduced system downtime by 15% through proactive monitoring and maintenance of 200+ workstations and servers.
Managed user accounts and permissions for 500+ employees using Active Directory, enhancing security protocols and access control efficiency.
Successfully deployed and configured 50+ new laptops and desktops, ensuring timely setup for new hires and hardware upgrades.

Junior IT Support SpecialistSilicon Valley Innovations

Santa Clara, CAJun 2021May 2022

Assisted senior technicians in resolving 100+ hardware and software issues monthly for internal staff, improving overall response times.
Documented and updated IT procedures and knowledge base articles, contributing to a 10% reduction in average resolution time for common issues.
Performed routine system backups and data recovery operations, ensuring 99.9% data integrity for critical business files.
Configured and maintained VoIP phone systems for 150+ users, reducing communication-related interruptions by 5%.
Conducted new hire IT onboarding, setting up accounts and equipment for 10-15 new employees per quarter.

Projects

Home Lab Network Configuration

Mar 2022May 2022

Designed and implemented a secure home network using pfSense, configuring VLANs, VPN access, and firewall rules to simulate a corporate environment.
Deployed a virtualized server (Proxmox) hosting multiple services including a Docker container environment for web applications and network tools.
Achieved 99% uptime for all services within the home lab, enhancing practical skills in network management and server administration.

Automated User Provisioning Script

Jan 2023Mar 2023

Developed a PowerShell script to automate the creation of new user accounts in Active Directory, including setting up initial permissions and mailbox configurations.
Reduced the time required for new user provisioning by 70%, from 30 minutes to less than 10 minutes per user.
Implemented error handling and logging mechanisms, improving the reliability and auditability of the user creation process.

Education

San Jose State UniversityBachelor of Science in Information Technology

San Jose, CAAug 2018May 2022

Graduated with Magna Cum Laude honors, achieving a 3.8 GPA.
Completed a capstone project on secure network implementation for small businesses.
Member of the IT Student Association, organizing weekly tech workshops.

Skills

Operating Systems & Virtualization

Windows 11/10/ServermacOSLinux (Ubuntu, CentOS)VMware ESXiHyper-V

Network & Infrastructure

TCP/IPDNSDHCPVPNRouters & SwitchesFirewallsActive DirectoryGroup Policy

Hardware & Troubleshooting

PC/Laptop AssemblyPeripheral SetupPrinter MaintenanceDiagnostic ToolsMobile Device Management (MDM)

Software & Applications

Microsoft 365 SuiteGoogle WorkspaceServiceNowJiraZoomSlackAntivirus SoftwarePowerShell Scripting

Security & Compliance

Data Backup & RecoveryEndpoint SecurityPhishing AwarenessMulti-Factor Authentication (MFA)Basic Firewall Configuration