Summary

Experience

Senior IT Manager|Apex Innovations

San Francisco, CAMar 2020Present

• Led a team of 15 IT professionals, overseeing IT infrastructure, network operations, and helpdesk support for 500+ employees, improving service desk resolution time by 25%.
• Managed a $2.5M annual IT budget, achieving 15% cost savings through strategic vendor contract renegotiations and cloud migration initiatives.
• Architected and implemented a robust hybrid cloud environment (AWS & Azure), increasing system uptime to 99.99% and enhancing scalability for critical business applications.
• Developed and enforced comprehensive IT security policies and procedures, resulting in zero major security breaches over three years and 100% compliance with industry standards.
• Spearheaded the successful deployment of a new ERP system for 300+ users, completing the project 2 weeks ahead of schedule and 10% under budget.

IT Operations Manager|TechSolutions Inc.

San Jose, CAJul 2015Feb 2020

• Managed IT operations for 250+ users across multiple offices, ensuring optimal performance and availability of critical systems and applications.
• Reduced network latency by 20% through optimization of network architecture and implementation of SD-WAN technology across three regional sites.
• Implemented an automated backup and disaster recovery solution, decreasing potential data loss by 70% and reducing recovery time objectives.
• Oversaw the successful migration of 50+ on-premise servers to a virtualized VMware environment, cutting hardware costs by $150K annually.
• Mentored and managed a team of 8 IT support specialists, improving team productivity by 18% through skill development and process optimization.

System Administrator|DataFlow Solutions

Palo Alto, CAJun 2013Jul 2015

• Administered Windows and Linux servers, ensuring 99.9% uptime for business-critical applications serving 100+ clients.
• Managed active directory, user accounts, and group policies for an organization of 150 employees, streamlining access management.
• Configured and maintained network devices including routers, switches, and firewalls, enhancing network security by 30%.
• Provided advanced technical support and troubleshooting for hardware, software, and network issues, resolving 95% of tickets within SLA.
• Automated routine system tasks using PowerShell scripting, saving approximately 5 hours of manual work per week.

Projects

Automated Cloud Cost Optimizer

Jan 2023Present

• Developed a Python-based open-source tool to analyze AWS and Azure spending, identifying underutilized resources and recommending cost-saving actions.
• Integrated with cloud provider APIs to fetch real-time usage data, leading to potential 15-20% savings on cloud infrastructure for small to medium businesses.
• Implemented alert mechanisms for budget overruns and resource inefficiencies, improving financial oversight for cloud deployments.

Secure Home Network Management System

Mar 2022Aug 2022

• Designed and implemented a personal secure network management system using pfSense and OpenVPN, enhancing privacy and security for home IoT devices.
• Configured robust firewall rules and intrusion detection to protect against common cyber threats, achieving enterprise-grade security at a consumer level.
• Developed a custom dashboard for real-time network monitoring and traffic analysis, providing comprehensive visibility into network activity.

IT Asset Inventory Tracker (Web App)

Jun 2021Dec 2021

• Created a full-stack web application using React and Node.js to manage IT asset inventory, including procurement, assignment, and lifecycle tracking.
• Implemented search, filter, and reporting functionalities, improving asset auditing efficiency by an estimated 40%.
• Designed a relational database schema (PostgreSQL) to store detailed asset information, ensuring data integrity and scalability.

Education

Carnegie Mellon University|Master of Science in Information Systems

Pittsburgh, PAAug 2011May 2013

• Graduated with High Honors, GPA: 3.9/4.0
• Thesis: 'Scalable Cloud Infrastructure for Enterprise Applications' exploring cost-effective solutions

University of California, Berkeley|Bachelor of Science in Computer Science

Berkeley, CAAug 2007May 2011

• Dean's List 6 semesters, maintaining a GPA of 3.8/4.0
• Awarded 'Excellence in Computer Science' for capstone project on secure data transmission

Skills

IT Management & Leadership

IT Strategy & PlanningBudget Management ($2.5M+)Team Leadership & MentoringVendor ManagementIT Service Management (ITSM)Process Improvement

Cloud & Infrastructure

AWS (EC2, S3, VPC, IAM)Azure (VMs, VNet, AD)Hybrid Cloud ArchitectureVirtualization (VMware, Hyper-V)Data Center OperationsSaaS Management

Networking & Security

TCP/IP, DNS, DHCPFirewall Configuration (Cisco, FortiGate)VPN, VLANs, SD-WANIdentity & Access Management (IAM)Security Policies & Compliance (ISO 27001)Disaster Recovery (DR)

Systems & Software

Windows Server (2016-2022)Linux (RHEL, Ubuntu)Active DirectoryOffice 365 / Google WorkspaceERP Systems (SAP, NetSuite)Endpoint Management

Project Management

Agile/ScrumWaterfallRisk ManagementStakeholder CommunicationJira, AsanaChange Management