Summary

Experience

Senior Technical Writer|Salesforce

San Francisco, CAMar 2021Present

• Led the redesign of the developer portal's API reference documentation, increasing developer engagement by 25% and reducing support tickets by 15% within the first year.
• Developed and maintained comprehensive documentation for critical Salesforce APIs (REST, SOAP, Streaming), ensuring 99% accuracy and compliance with industry standards.
• Collaborated with 10+ engineering teams to gather complex technical information, delivering 50+ high-quality release notes and feature guides annually.
• Implemented DITA XML standards across new documentation projects, improving content reusability by 40% and reducing localization costs by 10%.

Technical Writer|Slack

San Francisco, CAJul 2018Feb 2021

• Authored and managed user guides, SDK documentation, and troubleshooting content for Slack's enterprise integrations, improving user self-service rates by 20%.
• Streamlined the documentation review process, reducing content delivery time by an average of 3 days per release cycle through agile methodologies.
• Contributed to the development of an internal style guide, ensuring consistency across all user-facing and internal documentation for 50+ products.
• Conducted user testing and gathered feedback from 200+ users to refine content and information architecture, resulting in a 10% improvement in documentation satisfaction scores.

Projects

OpenAPI Specification Generator Documentation

Jan 2022Apr 2022

• Developed comprehensive user guide and reference documentation for an open-source tool that generates API documentation from OpenAPI specifications.
• Improved project usability by 30% through clear examples and step-by-step tutorials, leading to increased adoption by external contributors.
• Established a contribution guide for community members, encouraging active participation and streamlined content updates.

Personal Tech Blog: 'DevDocs Insights'

Sep 2020Present

• Created and maintained a blog focused on best practices for API documentation, developer onboarding, and technical communication strategies, attracting 500+ unique visitors monthly.
• Published 20+ articles exploring topics such as DITA implementation, Markdown for developers, and improving documentation searchability.
• Utilized SEO best practices to increase blog visibility, resulting in a 15% month-over-month growth in organic traffic.

Documentation for an IoT Smart Home Hub (Mock Project)

Mar 2019Jun 2019

• Designed and authored a complete user manual and troubleshooting guide for a hypothetical IoT smart home hub, covering installation, configuration, and advanced features.
• Developed content with a focus on clarity and user-friendliness, anticipating potential user pain points through scenario-based writing.
• Created wireframes for a help center knowledge base, optimizing information architecture for intuitive navigation and quick problem resolution.

Education

University of Washington|Master of Arts in Technical Communication

Seattle, WASep 2016Jun 2018

• Completed thesis on "Optimizing Developer Onboarding through API Documentation Best Practices."
• Awarded Graduate Assistantship, contributing to department research and curriculum development.

University of California, Berkeley|Bachelor of Arts in English Literature (Minor in Computer Science)

Berkeley, CASep 2012May 2016

• Graduated Cum Laude with a GPA of 3.8/4.0.
• Recipient of the Departmental Honors distinction for outstanding academic achievement.

Skills

Documentation Tools

ConfluenceJiraGit/GitHubMarkdownOxygen XML EditorAdobe FrameMaker

API & Programming

REST APIsOpenAPI/SwaggerJSONXMLcURLPostman

Content & Publishing

DITACMSInformation ArchitectureStyle GuidesVersion ControlLocalization Workflows

Technical Writing & Editing

API DocumentationDeveloper GuidesUser ManualsSDK DocumentationUX WritingCopyediting